It is past time that I expressed my appreciation to you in writing. When I brought my 1985 Saab down from Oregon in June of 1994, I was apprehensive about finding someone who would treat me fairly and give my car the honest, professional care to which I had been accustomed. I chose SwedishPro-Tech out of the telephone book because of its close proximity and have never looked back. You have since cared exclusively for my 1988 and 1994 Saabs and my wife's Volvo 740 GL. Neither of us can imagine why anyone would take their Saab or Volvo anywhere else.

Rey and Milos have learned well at the hands of the master. They are fast, competent, friendly and easy to converse with, and that always makes for a pleasant trip to your shop. Your professionalism and honesty when dealing with me renew my faith in the goodness of people. Your assessments have always been with consideration to the overall cost versus value and you have even talked me into less expensive, used parts when they have been a good alternative. You have, at times, even advised me to wait, when it was safe to do so, to replace a part until multiple repairs can be performed simultaneously at a reduced cost.

In all of our business dealings over the years, I have always felt that I was being treated more as a friend than as a customer. I don't know how many times I have driven in with a minor problem but no appointment, and you have fixed a problem for me on the spot. At no charge! I appreciate the time you take to explain each item on the invoice, and to show me the parts you have replaced without even being asked to.

Our loyalty is with you and your team and I will continue to recommend Swedish Pro-Tech without reservation. Thank you so much!

This month marks ten years since you started servicing my 1989 740GL Volvo. I wish to go on the record with how pleased I am with the entire experience of dealing with you. You and your staff have kept my car running like new, even now after 230,000 miles. After you solved the very troublesome intermittent ignition switch problem, which the dealer couldn't fix, I have had very few problems with the car. It has been extremely reliable and a pleasure to drive.

Your honesty and diligence also have impressed me. You have never tried to sell me anything that the car didn't need, but you have informed me of work needed to prevent breakdowns and other problems. The result has been a reliable and enjoyable automobile. Your prices have been fair and competitive. In addition I appreciate the way you take the time to explain the details to me so I can understand the work. Milos and Ray also have been very courteous and pleasant to deal with.

Your new facility is a pleasure to visit, with a very comfortable waiting area. I can and have recommended you to my friends without reservation, and look forward to our continued association.

It seems that one of the truisms of living in the modern world is that it is difficult to find an automobile mechanic who is attentive, honest and competent. About 20 years ago we were lucky to find one that met those standards in the person of Håkan Wiberg, the proprietor of Swedish Pro-Tech.

Our 1974 Volvo had been declared a total loss by the insurance company after a relatively minor collision but we thought there was still life left in it so we bought it back as salvage and had it repaired with used parts. We then asked the auto body shop where we could get the car evaluated and they suggested a new shop they had heard about, Swedish Pro-Tech. So we took the car to Håkan. At that time he was a one man show in his surgically clean shop. He spent quite some time checking everything over and ultimately declared the car as fit. And he refused any kind of payment. We were impressed then and continue to be impressed by the focus on detail given to each task, not only by Håkan, but by his employees as well.

After 31 years in the South Bay we moved to Tucson, Arizona in the summer of 2005. Before we left, Håkan said we could call him anytime if we had problems with our Volvo (we now have a later model) and he would be happy to work out the problem with us over the phone or confer with a local mechanic.

Not long after we arrived, the Volvo began to die at stop lights. Richard called Håkan, explained the problem to him and to another of his mechanics and they felt 99.9% sure that they knew what the problem was and that Richard could easily make the repairs himself. Parts were shipped by Håkan and then Håkan guided Richard, step by step, through the replacement exercise, by phone. The replacement went easily (only a Phillips screwdriver was needed) and the car now runs just great. Håkan only charged for the cost of the parts.

In our opinion it would be difficult to find a more attentive and competent repair facility than Håkan Wiberg's Swedish Pro-Tech.